menu icon
phone icon 1-866-900-7367 user icon cart icon Cart
user icon Sign In bag-delivery icon Order Status credit-card icon Pay My Invoice live-chat icon Live Chat question icon Help
    Up to 70% off promotional products.
    Up to 70% off promotional products.

    How can we help?

    Home Help Center Pricing & Promotions

    Help Topics

    Select a topic below to explore helpful responses to common questions.

    Your Account

    Your Order

    Your Design

    Shipping

    Pricing & Promotions

    Pricing & Promotions

    What’s the Low Price Guarantee?

    If you find one of our products for less on another qualifying retail site, we’ll match their price.

    How can I submit a Low Price Claim?

    Ready to submit your claim? Please follow the steps below so we can assist you.

    Step 1: Verify the product is an exact match.
    It’s the same brand, product type, quantity, size, and decorating method.

    Step 2: Check the price.
    Our guarantee applies to regular and sale priced items. Final price must include setup fees. Excludes introductory offers, clearance items, and apparel products.

    Step 3: Submit your claim.
    Give our Customer Care Team a call to provide proof of price. Once it’s verified, they’ll complete your order via phone using the lower price.

    Exclusions
    Guarantee excludes introductory offers, clearance items, and apparel products. To qualify, your claim must cite a qualifying promotional product retailer. Qualifying retailers do not include outlets, third-party resellers, or Amazon.

    Do you charge sales tax?

    Yes, sales tax is charged on all orders.

    Do you have any special offers?

    We love a deal! Check out our Promo Codes & Coupons section for the latest offers.

    Do you offer samples?

    We do! Contact us to request your free sample and we’ll ship it to you at no cost.

    Can I combine promotional codes and discounts?

    Discounts and promotional codes are limited to one per order and cannot be combined.

    How do I use an online promo code?

    Enter your promo code in the appropriate box at checkout. Click "Apply".

    I received an offer from the mail. How can I use it?

    It's your lucky day! At the top right corner of our website, click Enter Promo Code. Once entered, your discount will be automatically added to your order.

    Do you offer catalogs?

    Yes, check out our latest Pens.com Catalogs.

    Why can’t I get the price I paid before?

    Due to the increasing cost of production and labor, our prices are adjusted to continue offering you the best products and service.

    Can you match the price of a product I found on another site?

    Yes, we are happy to match the price of products found for less on qualifying promotional product sites. For more details, check out our Low Price Guarantee.

    Why isn’t my coupon code working?

    Coupons are valid for a limited time. If your coupon code does not work, it has likely expired. Check out our Promo Codes & Coupons section for the latest deals!
    Back to Top

    Still need help?

    Customer Care Team Hours

    Mon - Fri: 7:00 a.m. - 6:00 p.m. CST

    Sat: 8:00 a.m. - 5:00 p.m. CST

    Contact Us

    Frequently Asked Questions

    What shipping carriers do you use?

    We ship using FedEx, UPS and USPS depending on your address and the size and weight of your order.

    Where is my order?

    We’re sorry to hear you haven’t received your order yet! If your order has been dispatched, you can track it using your tracking number. You can also contact us and our Customer Care Team will be happy to help.

    Do you have any special offers?

    We love a deal! Check out our Promo Codes & Coupons section for the latest offers.

    Why is there a setup charge on every order?

    While we already have your imprint information on file, the setup charge covers the cost of personally setting up your order each time. For example, when you order pens, whether it’s your first or fifth time, a member of our team has to manually set up the machine so your imprint information is perfect.

    Will I receive a confirmation email when I place my order?

    We’ll send a confirmation email straight to your inbox. If you have not received your order confirmation email, please contact us.

    Where does my order ship from?

    Orders ship from various locations depending on the product and availability.

    Still need help?

    Customer Care Team Hours

    Mon - Fri: 7:00 a.m. - 6:00 p.m. CST

    Sat: 8:00 a.m. - 5:00 p.m. CST

    Contact Us

    MORE SAVINGS

    Spend less with our Low Price Guarantee. If you find qualifying products for less, we’ll match the price. Exclusions apply.

    MORE FLEXIBILITY

    With our Buy Now, Pay Later options, you can get what you need, right when you need it.

    MORE CONFIDENCE

    Our Perfect Print Promise means your order is produced exactly as approved, or we’ll make it right.