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    Help Topics

    Select a topic below to explore helpful responses to common questions.

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    Shipping

    How long will it take to get my order?

    You can find the production time for each product in the “Customization” section of the product’s description. This displays the number of days it takes to prepare your order once it has been confirmed and your artwork has been approved. The amount of time it takes to ship your order depends on your chosen shipment method: UPS Ground, UPS 2nd Day Air, or UPS 3 Day Select. Once your order ships, you will receive an email with tracking information. You can also review your order’s status here, where we’ll keep you up to date on its progress.

    How much is shipping?

    Standard Weight
    Order Value Ground UPS 3 Day UPS 2 Day Air
    $0.01 - $24.99 $41.99 $50.99 $65.99
    $25 - $99.99 $21.99 $33.99 $51.99
    $100 - $149.99 $25.99 $30.99 $47.99
    $150 - $199.99 $32.99 $39.99 $61.99
    $200 - $249.99 $35.95 $43.95 $68.90
    $250 - $299.99 $36.95 $44.95 $70.90
    $300 - $349.99 $41.95 $51.95 $80.90
    $350 - $399.99 $43.95 $53.95 $84.90
    $400+ Calculated at checkout

    For heavier items such as mugs and stationery, a surcharge will be applied.

    Extra shipping charges may apply when delivering to:

  • AK - Alaska
  • HI - Hawaii
  • AA - Armed Forces Americas
  • AE - Armed Forces Africa/Canada
  • AP - Armed Forces Pacific
  • AS - American Samoa
  • FM - Federated States of Micronesia
  • GU - Guam
  • MH - Marshall Islands
  • MP - Northern Mariana Islands
  • PR - Puerto Rico
  • PW - Palau
  • VI - Virgin Islands

    • Where can I find my tracking number?

    Once your order has shipped, you’ll receive an email with your tracking number. You can also find your tracking number by entering your order number here.

    What shipping options are available?

    You can choose from ground shipping, UPS 3 Day Select, and UPS 2nd Day Air at checkout.

    What are the exclusions from shipping promotions?

    All shipping promotions exclude Alaska, Hawaii, US territories, and delivery to PO boxes unless otherwise noted. Promotions do not apply to single-unit items. These promotions apply to ground shipping only.

    What do I do if my package was lost or damaged during shipping?

    If your package is lost or damaged during transit, please contact us for assistance.

    Do you offer expedited shipping?

    When you need it fast, we’re here for you with shipping options like UPS 3 Day Select and UPS 2nd Day Air. For an even faster option, contact us to discuss our UPS Next Day Air rates.

    What shipping carriers do you use?

    We ship using FedEx, UPS and USPS depending on your address and the size and weight of your order.

    Where does my order ship from?

    Orders ship from various locations depending on the product and availability.

    Can I pick up my package?

    We don’t have a pickup location, but if you enter your shipping address, we'll make sure your order is delivered right to your doorstep.

    Can you ship my order with UPS or FedEx?

    We partner with a variety of carriers, including both UPS and FedEx, to ensure the best and fastest delivery of your order.

    Is there a minimum order quantity to qualify for free shipping?

    While we don’t offer free shipping year-round, we do have free shipping offers from time to time. Subscribe to our emails to make sure you don’t miss out on the next sale!

    Can I upgrade my shipping after the order has shipped?

    We are not able to upgrade shipping once the order has shipped.
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    Customer Care Team Hours

    Mon - Fri: 7:00 a.m. - 6:00 p.m. CST

    Sat: 8:00 a.m. - 5:00 p.m. CST

    Contact Us

    Frequently Asked Questions

    What shipping carriers do you use?

    We ship using FedEx, UPS and USPS depending on your address and the size and weight of your order.

    Where is my order?

    We’re sorry to hear you haven’t received your order yet! If your order has been dispatched, you can track it using your tracking number. You can also contact us and our Customer Care Team will be happy to help.

    Do you have any special offers?

    We love a deal! Check out our Promo Codes & Coupons section for the latest offers.

    Why is there a setup charge on every order?

    While we already have your imprint information on file, the setup charge covers the cost of personally setting up your order each time. For example, when you order pens, whether it’s your first or fifth time, a member of our team has to manually set up the machine so your imprint information is perfect.

    Will I receive a confirmation email when I place my order?

    We’ll send a confirmation email straight to your inbox. If you have not received your order confirmation email, please contact us.

    Where does my order ship from?

    Orders ship from various locations depending on the product and availability.

    Still need help?

    Customer Care Team Hours

    Mon - Fri: 7:00 a.m. - 6:00 p.m. CST

    Sat: 8:00 a.m. - 5:00 p.m. CST

    Contact Us

    MORE SAVINGS

    Spend less with our Low Price Guarantee. If you find qualifying products for less, we’ll match the price. Exclusions apply.

    MORE FLEXIBILITY

    With our Buy Now, Pay Later options, you can get what you need, right when you need it.

    MORE CONFIDENCE

    Our Perfect Print Promise means your order is produced exactly as approved, or we’ll make it right.